FAQ
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Frequently Asked Questions
How can I update my payment method?
For the safety of your information, you can either go to the location and update your payment method or call the customer service line Tuesday-Friday from 10-4 PM.
What is a family plan and how do I get one?
Family plans are individual membership accounts that are linked together by charging on the same credit card. The first car pays full price for the package selected and the other cars get a discount on this same package. Each car has its own membership account which charges separately and needs to be revised, edited, or canceled individually. All members can use any of our affiliated car wash locations.
If you already have multiple accounts on our 2 top packages, you can link them by updating the payment method, using the same credit card. This can be done by having your multiple accounts bar codes handy and speaking to a sales associate on-site or by calling our customer service line.
If you need to purchase another membership, you can do this at the location with a sales associate and use the same credit card for the new account.
How do I speak with a person?
To contact our customer service team, please call 561-556-WASH (9274). This line is active Tuesday-Friday, from 10:00 am to 4:00pm. Our associates actively assist our customers on-property, and do not receive phone calls directly, but our customer service team would be more than happy to assist you over the phone. Alternatively, you can always visit a location for in-person assistance.
What is my recharge date?
The date of the month you joined our membership plan is your recurring recharge date, excepting bank holidays, and is the first day of your membership billing period each month.
What are the membership terms and conditions?
This is an automatically reoccurring change. Cannot combine offers. After any promotional period, you will be charged the full retail amount of the monthly plan. Automatically recharges the provided credit/debit card monthly on original purchase date, or in arrears, if necessary, until terminated by you or the business.
NOTE: The billing date is the date you joined Russell Speeders, not the date it posts to your credit card. Russell Speeders reserves the right, at its sole discretion, to shorten hours of operation due to unsafe weather, or to modify or cancel any time. To manage your plan, please visit our website at https://waterscarwash.com. Must include First/Last Name, Barcode # or License Plate information, Cell Phone #, Purchase Location, and provide at least 5 day’s notice prior to next auto-draft. For assistance with this process, or if you have additional questions, please visit our nearest location. Monthly rates may be increased, with notice posted at car wash at least 30 days in advance. Your original Card Receipt serves as Agreement acknowledgement.
I cancelled my membership before the recharge date, why was I still charged?
We ask that you cancel your membership at least 5 days before your next billing date to avoid another recharge occurring. If you feel that you have been charged by mistake after you canceled the membership, please call our customer service line at 561-556-WASH (9274), Tuesday- Friday from 10-4 PM.
How can I cancel my membership?
You can go to our website, https://waterscarwash.com , and click the Manage My Plan tab at the top-right of the screen. You will be asked to choose the location where you signed up for the membership. Next, you will fill out your information, including your name, phone number, email address and your bar code number/license plate information. Please note this needs to be done at least 5 days prior to your recharge date.
For in-person assistance with this process, or if you have additional questions, please visit our nearest location.